FAQ
Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.
A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.
How long will it take to get my package?
We ship all orders within 24 hours (excluding Sundays). Delivery typically takes 1–5 business days within the UK.
In rare cases – such as during sales, carrier delays, or unexpected demand spikes – delivery may take a little longer. If that happens, rest assured: we’ll keep you updated every step of the way.
Do you ship internationally?
At this time, we ship exclusively within the UK. By focusing solely on domestic deliveries, we’re able to uphold the highest standards of service, speed, and quality – ensuring every package arrives just as beautifully as intended.
What payment methods are accepted?
We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Amazon Pay – so you can check out quickly and securely, whichever way you prefer.
Is buying online safe?
Absolutely. Our entire store is secured with industry-leading encryption and trusted payment gateways, so your personal and payment information is always protected. We only use verified, secure checkout partners and follow strict privacy standards – because your trust means everything to us.
Can’t find what you’re looking for? Reach out to us!
You’re always welcome to reach out to us at support@glentis.com. Our team is available every day and responds to all enquiries within 48 hours – often much sooner.
Whether it’s a question about your order, sizing, or anything else, we’re here to help and happy to assist you every step of the way.